Training Guide - Defender POS - Firearms Point of Sale Business Solution for Guns and Ammo Stores

Help and Guidance - Defender Point of Sale

This guide is designed to provide training and support for both new users and existing customers of Defender Point of Sale. Below, you will find videos covering detailed instructions, specific actions, and key processes within Defender POS.

Selling & Basics

Basic Meanings & Functions

Selling Firearms & Regular Products

Selling Pre-Order Firearms

Activating & Editing Second Screen

Products

Adding & Editing Products (Non Firearm)

Adding & Editing Firearm Products

Operating Distributor Products

Taking Inventory and Cycle Stock

Inventory Valuations & Daily Saves

Customers

Adding Regular POS Customer

Adding FFL Location Customer

Store Credit & Management Usage

Rewards and Loyalty Management

Gift Cards Selling & Immediate Usage

Compliance & Fastbound

Acquiring Firearm Products

Disposing Firearms Products

A&D Book (Checking and Downloading)

Fastbound Settings and Details

Non Serialized Weapons & How To Acquire

Accounting & Exporting

Reading DSR (Daily Sales Summary)

Taxes, Departments and Exports

Exporting Products and Customers

Firearms Related Actions

Trade Ins – Usage & Management

Work Orders & Gunsmithing

Range Management & Usage

Layaway Management & Alternatives

Selling Classes and Training

Special Situations (Proper Steps)

Resolving FB/Defender POS sync issues

Refunding Partial Payments

White Screen Issues & Resolutions

Send Quote From Defender POS

Request Online Payment From Defender POS