Defender POS FAQ
How long is typical integration for new store?
The answer to this question varies from customer to customer. If you have a new store expect somewhere between 2-3 weeks. If it is existing store, customer is looking at implementation time of 3 weeks to 2 months.
Is Defender POS hardware required to purchase?
Defender POS hardware is required for purchase. You will not be able to run our software solution on regular PC or MAC. There are security and operational procedures in place to insure seamless sales.
Do you integrate w/ Fastbound?
Yes, we do. You will have seamless integration between the two platforms.
Does Defender POS comes with eCommerce website?
Yes, we do. As a customer you will get eCommerce website completely done and ready for sales. You will have the ability to change certain parts and modify your categories and products. You can see demo of the exact website you will get here: https://defenderposdemo.com/
Am I required to open and have Fastbound account?
Yes, you are required to open Fastbound account in addition to Defender POS. Fastbound is only required if you are selling firearms. Fastbound is a firearms compliance software that handles all of your ATF compliance, electronic 4473s, acquisitions, dispositions and Bound Books. Plans start at $9/month.
Do I need new credit card processing account?
Short answer is yes. We bring you latest in credit card terminal, ability to use multiple modifications like cash discounts and layaways that all require new merchant account. Credit Card terminals are usually delivered with your hardware order.
Do you offer ecommerce website customization?
Yes, we do. Our team has completed some top level eCommerce websites and we are here to listen to your requests and ideas. We can do simple image changes to full ERP integration with Netsuite for example.
Does Defender POS provide inventory management?
Yes we do. Defender POS has some of the most advanced functions when it comes to inventory management.
Can I run Defender POS system offline?
Yes, you can. However, it is not recommendable because you would be restricted. We do however offer service like 100% uptime guarantee options that we can offer you. But as of now, we have very extensive offline functionality, but we do not recommend using it because if you are down due to internet, you can not take payments efficiently anyway. You are capable of connecting to hotspot at anytime, so that is always a great fallback for the time being.
Do you have any limitation on users?
No we don't. We only have limitations on quantity of stores (warehouses)
Do you offer any wholesale firearms product feeds?
Yes we do. Currently we support Lipsey's wholesale product feed. Account required with Lipsey's.
